Shipping & Returns

Shipping

Please allow 4 working days (Mon–Fri) for items to be made before dispatch. All orders are carefully packed and sent via Royal Mail 48hr Tracked (UK).

You'll receive an email with your tracking number when your order ships.

For countries not listed at checkout, please contact me for a quote before ordering.

UK delivery rewards

When you shop in the UK, your bag may unlock extra rewards as you add pieces:

• 10% off when you add a second handcrafted piece
• Free UK delivery on orders of £45.00 or more (with your multi-piece discount)
• Exclusive pewter gift included on orders of £60.00 or more

Rewards are applied automatically at checkout. UK delivery from £3.65 (2 options at checkout, or free on orders of £45.00 or more). Other countries: contact us for a quote.

• Royal Mail 48hr Tracked — £3.65
• Royal Mail 24hr Tracked — £4.65

Returns

I want you to love your piece. If you're not completely happy, you may return unused items within 14 days of delivery for a full refund.

• Items must be in their original, unused condition
• Custom or bespoke orders cannot be returned
• Return shipping costs are the customer's responsibility
• Contact me at info@roseleepewter.co.uk to arrange a return